Customer support
We serve more than 100 million customers, and make over two million service visits every year. We understand that people today count on technology in their personal as well as their professional lives, and we make every effort to solve queries speedily and smoothly.
Our KNOWHOWTM team are there to help you get the most of your technology: to install, connect and advise, as well as to repair goods if they go wrong. Our 3,000 experienced advisors are supported by state-of-the-art repair centres, technical databases, a spare parts vault of two million components, and an award-winning telephone team who handled 3.6 million calls last year and fixed more than 80% of callers’ IT problems over the phone.
Who do I contact to get my product repaired?
The first step is to check the receipt wallet, packaging or instruction books that came with your goods. In most cases, Dixons Retail has arranged a service hotline number with the manufacturer and this will be listed here. If you do not have this literature, please telephone us.
Contacting us by telephone
All customer issues within the UK can be emailed to customer.services@dixonsretail.com or call:
Currys - 0844 561 1234
PC World - 0844 561 0000
Dixons.co.uk - 0844 561 1111
Our Head Office telephone number is 0844 800 2030.
Contacting us in writing
Our customer service team is located at The Parkway, Sheffield, S2 5DD. They can also be contacted by fax on 0870 241 1934 or email at customer.services@dixonsretail.com.
Our head office address is:
Dixons Retail plc,
PO Box 57,
Hemel Hempstead,
Herts, HP2 7XY
