25 Apr 2012
Dixons Retail's 'KNOWHOW' to Extend into White Goods Repair
- Dixons Retail to develop in-house White Goods repair service
- 100 new jobs to be created
Dixons Retail plc, one of Europe's leading electrical retailing and services companies, has confirmed it is further extending the breadth of its nationwide service offering, KNOWHOW. KNOWHOW will establish an in-house repair service for customers with White Goods covered by the company's Customer Support Agreements ('Whateverhappens'). The move will create circa 100 jobs and means that Dixons Retail will be the only electrical specialist retailer in the UK able to carry out product repairs on white goods for its customers. The service will launch in May 2012.
KNOWHOW, an award-winning service company offering comprehensive support for customers' technology and computing needs, currently employs some 4,000 colleagues. Its repair arm already handles laptops, desktops and televisions in-house at its state of the art Repair Lab in Newark. It currently fixes an average of 2,500 TVs and 9,000 laptops per week, with a repair time promise of 7 days.
Steve Gibb, Home Services Director for KNOWHOW commented: "We will continue to extend the breadth and quality of services offered by KNOWHOW. The development of an in-house repair service for White Goods further extends KNOWHOW's market-leadership position, and demonstrates our ambition to develop our relationship with customers and help them every step of the way."
Those interested in applying for a role, would be expected to show a passion for customer service and have some existing expertise in white goods repair, although full training will be provided. For further information please email us at: email@example.com.
For further information please contact:
Mark Webb, Head of Media Relations
Dixons Retail plc
020 7404 5959
About Dixons Retail plc
Dixons Retail plc is one of Europe's leading specialist electrical retailing and services groups, with retail and e-tail operations in 14 and 28 countries respectively. Dixons Retail trades through 1,200 stores and online stores and employs 40,000 people. More than 100 million customers shop with Dixons Retail every year.
In 2008, Dixons Retail launched a 'Renewal and Transformation' strategy to improve profitability and competitiveness. Based on a huge amount of qualitative and quantitative research, the strategy focuses all areas of the business on the customer and aims to deliver an unbeatable combination of Value, Choice and Service. The company is now engaged in an intense period of activity to transform the business and deliver a great shopping experience for millions of customers.
Dixons' retail and e-tail brands include PC World, Currys and Dixons.co.uk in the UK and Ireland, Elkjøp in the Nordic countries, UniEuro and PC City in Italy, Kotsovolos in Greece, Electro World in central Europe, and Pixmania.com across Europe. KNOWHOW.com, an end-to-end services brand to ensure customers get the most out of their product throughout its lifetime, was launched in the UK in 2011.
Dixons operates a multi-channel and pure play e-commerce approach to electrical retailing and offers customers a comprehensive range of after sales services, including support from KNOWHOW, the UK's leading provider of technology solutions and repairs. It also runs a multi-brand business-to-business operation in the UK.
For more information about Dixons Retail plc, please visit www.Dixonsretail.com